Shipping policy

Shipping Policy

Thank you for choosing Cali Stitch and Print, LLC, for your custom print and embroidery services. We strive to ensure a smooth and satisfactory shipping experience for all our customers. Please read the following shipping policy carefully to understand how we handle shipping orders:

  1. Processing Time:
  • Orders are typically processed within 1-3 business days after payment confirmation.
  • Customized or personalized items may require additional processing time. Please refer to the specific product page for estimated processing times.
  1. Shipping Methods:
  • We offer standard and expedited shipping options.
  • Standard shipping typically takes 3-7 business days for domestic orders, while expedited shipping may arrive within 1-3 business days.
  • International shipping times vary depending on the destination and shipping method chosen.
  1. Shipping Rates:
  • Shipping rates are calculated based on the weight of the package, shipping method selected, and destination.
  • Free shipping may be available for orders that meet certain criteria. Please refer to promotional offers or contact customer service for more information.
  1. Order Tracking:
  • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
  • You can track the status of your order using the provided tracking number through our website or the carrier's website.
  1. Shipping Address:
  • Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect addresses due to customer error.
  • If you need to update or change your shipping address after placing an order, please contact us as soon as possible.
  1. International Shipping:
  • International customers are responsible for any customs duties, taxes, or fees imposed by their country's customs department.
  • We are not responsible for delays or issues related to customs clearance processes.
  1. Shipping Insurance:
  • Shipping insurance may be available for an additional fee. Please contact customer service for more information.
  1. Lost or Damaged Shipments:
  • In the rare event that your shipment is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive your order in a timely manner.

If you have any questions or concerns regarding our shipping policy, please feel free to contact us via email at info@calistitchandprint.com for assistance. Thank you for choosing our custom print and embroidery services!